FAQ – Frequently Answered Questions !

Get expert advice and step-by-step how-to’s the latest mac computers and software, iPhones, iPods and iPads.

Some Frequently Answered Questions:

Can a Mac run Windows and Microsoft Office?
Yes. Microsoft Office is available for the Mac, and Word, PowerPoint, and Excel files created on a Mac are fully compatible with Windows. Most other popular applications are available for the Mac, too. But if you need to use a particular Windows-only application, you have a few options: Boot Camp comes with every new Mac, and it lets you run Windows natively — as if your Mac were a PC. If you want to run Mac OS X and Windows side by side, you can purchase Parallels Desktop for Mac or VMware Fusion. Install one of these applications, along with the Windows Installation CDs, and you can run the occasional Windows program right next to your Mac applications, without having to restart.

Is a Mac safe from PC viruses?
Yes. The Mac OS X operating system isn’t susceptible to the thousands of viruses plaguing Windows-based computers. And although no computer connected to the Internet is completely immune to all viruses and spyware, Mac OS X has built-in defenses designed with your safety in mind. The Mac web browser, Safari, alerts you whenever you’re downloading an application — even if it’s disguised as a picture or movie file. And Apple continually makes free security updates available for Mac owners. You can even have them download automatically.

Will my other devices work with a Mac?
A Mac has hundreds of drivers for peripherals preinstalled. Just connect your device and, in most cases, you’re good to go. And a Mac is smart enough to know what to do when you plug in your digital camera: It opens iPhoto and asks if you want to import your recent photos.

Will my keyboard and mouse work with a Mac?
Yes. The Mac is compatible with virtually any keyboard and multibutton mouse, even the ones you use with your PC. Just plug them into the USB ports on your Mac and start working. You can also use the Multi-Touch Magic Mouse or multibutton Apple Mouse, which comes with every iMac and Mac Pro, respectively. And the trackpad on MacBook, MacBook Pro, and MacBook Air offers “right-click” capability — just press the Control key when you click.

Can I work with my existing documents on a Mac?
Yes. A Mac can open most files from your PC, including Microsoft Office documents (Word, Excel, PowerPoint), PDFs, MP3s, iTunes songs, WAV files, JPEGs, GIFs, and more.

Can I join Windows networks?
Yes. If you have a network at home or at work, whether wired or wireless, a Mac will fit right in. You can share files with any computer on your network, browse the web, and get your work or home email.

What about Wi-Fi?
All new Mac computers are Wi-Fi capable. Available wireless networks automatically show up. Just select the network you want to join, enter a password if necessary, and you’re connected.

Is a Mac reliable?
When you buy a PC, you’re buying hardware from one company and an operating system and software from other companies. Not so with a Mac. Because Apple builds both the computer and the software that comes with it, they’re literally made for each other. This means that a Mac rarely freezes or crashes. Occasionally an application might quit, but it won’t affect the rest of your system. And Mac OS X resists most viruses, so you can do anything — without worrying about losing everything.

What software is available for the Mac?
Thousands of titles are available for the Mac. You’ll find everything from Microsoft Office and Rosetta Stone to Adobe Photoshop Elements and Adobe Creative Suite. A huge collection of games covering every genre is available for the Mac, including top sellers such as Age of Empires III, The Sims 2, Guitar Hero III, and many more.

How do I move my files to a Mac?
The best way to transfer your photos, music, documents, and other files is to let us do it for you. When you buy a new Mac from an Apple Retail Store or the Apple Online Store, simply add One to One to your purchase. One to One costs just $99, and it includes Personal Setup, a year’s worth of face-to-face training, and exclusive group workshops. It’s all designed to help you get the most out of your Mac.
If you like, you can transfer your files yourself. And it doesn’t require much work.

Here are two ways to do it:

  1. Copy files from your PC to an external hard drive, connect the drive to your Mac, and move the files over.
  2. Use a local network to move files directly from your PC to your Mac. For detailed information on moving your files to a Mac, read Switch 101: Migrate Your Files or Your Windows System.

Will my current email service work on a Mac?
Yes. You can access your current email in two ways:

View web-based email — such as Gmail, Hotmail, Yahoo! Mail, and MobileMe mail — in the Safari web browser.
Use the Mail application in Mac OS X Snow Leopard. Simply enter your email account information and you’re good to go. If you have email messages in Microsoft Outlook on your PC, you can transfer them to your Mac using inexpensive third-party software.
No matter which method you choose, you can continue using your current email address.

Which web browsers will work on a Mac?
Every Mac includes Safari, the fastest web browser in the world. You can also use Mac versions of Firefox, Opera, and others.

Can I instant message on a Mac?
Yes. Every Mac comes with iChat, Apple’s instant messaging application. iChat supports AIM, Google Talk, and MobileMe. In addition to text messaging, iChat allows you to video chat with friends and family around the world.3 Microsoft and Yahoo! offer Mac versions of their instant messaging applications, too.

What kind of support can I expect?
Every Mac comes with service and support that’s consistently voted the best in the business. If you have a problem in the first year of owning your new Mac, you can take it to an Apple Retail Store to get it fixed or figured out. And if you purchase the AppleCare Protection Plan, you extend your service and support to up to three years from the date of your Mac purchase. The Apple Retail Store also offers services like ProCare, which gives you priority support, and One to One, which provides personal training on your Mac. Each service costs $99 a year.

Is it easy to learn how to use a Mac?
Every Mac is created with the guiding principle that computers should be easy to use, so you can spend more time doing what you love and less time figuring out how your computer works. If you’ve never owned a Mac, you may need a little time to get used to it. But within a week or two, chances are you’ll get along like old friends. And because all Mac applications are designed to work in the same, intuitive way, once you learn one application — iTunes, for example — you’ll quickly pick up iPhoto, Mail, or any of the other software that comes with your Mac.